Please note that all orders for outside Shanghai, Suzhou & Kunshan must be pre-paid online, and that your delivery time may be affected by weather conditions and holidays. 

 

Delivery Conditions

We have partnered up with a third-party delivery service. Safety and quality are always our top priority - we will carefully pack your goods before handing them off, and do everything we can to protect them from damage. Making sure that your products get delivered to you in perfect condition is important to us.

 

Delivery Acceptance

Any coupons or vouchers cannot be accepted at point of delivery, and must be used when placing your order. Upon receiving your delivery, you must personally verify the contents and quality of your order. A-store is not to be held responsible should you entrust the acceptance of your order to a third party. If there is no one home to receive the order, we or a third party representative will contact you to arrange another delivery time (additional delivery charges may apply).

 

For health and safety reasons, products which have been opened or damaged in any way after reception cannot be returned unless they have quality issues.

 

Responsibility Statement

In the event of a delayed or cancelled order, A-store will not be liable for any additional delivery fees in the following situations:

 

- Customers entered an incorrect or unclear delivery address or telephone number

- Goods were delivered on time but there was no one to receive them.  In this situation, the customer will be liable for any additional delivery fees.

- Force majeure:  natural disasters, martial law, etc.

 

Next:Payment Methods
Previous:Delivery Note